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Membership Term & Conditions
- Every $1 spent at Sulwhasoo is equivalent to 1 SWS point, where your membership points can be exchanged for Sulwhasoo products or services.
- Items offered in the redemption program are subjected to availability and Sulwhasoo reserves the right to replace any item with a similar one in value.
- Each customer is limited to redeem for two of the same products in a single redemption per day.
- Loyalty points earned must be utilized within 12 months from join date and may not be carried forward to the next membership year.
- Once loyalty points are redeemed, it is deemed consumed and may not be reinstated to member’s account.
- Upon points redemption, the selection of redemption products cannot be amended further or changed to another tier. Redeemed products are not exchangeable for other products and/ or cash.
- Upon arrival of redeemed products, members will be notified and collection must be done within 3 months of notification else it will be deemed forfeited and points will not be reinstated.
- Un-utilized amount on letter of redemption will be forfeited upon membership expiry.
- Birthday gift redemption and double points accumulation is limited to 1 redemption per customer, and is only valid in the customer's birthday month.
- Points are awarded for all Sulwhasoo products purchased at all Sulwhasoo counters in department stores and Sulwhasoo Boutique(s) in Singapore, excluding duty-free outlets.
- Points and privileges (including complimentary services) are non-transferrable and may be consumed by the member only.
- Sulwhasoo reserves the right to amend the terms & conditions of Sulwhasoo Membership program without prior notice.
- Choosing a selection results in a full page refresh.