FAQ

TECHNICAL DIFFICULTY

Q: My computer blocks the WhatsApp chat function at your page. How can I contact the Beauty e-Lounge number?
A: Our Sulwhasoo Beauty e-Lounge number is +65 8907 0072. Kindly send a WhatsApp SMS to enquire and our Beauty Advisor will reply within 1-2 working days.

Q: I can't create an account on Sulwhasoo Online. Can you help me check?
A: Kindly provide your name & email address to either our Beauty e-Lounge number (+65 8907 0072) or email to us at cs.sulwhasoo@sg.amorepacific.com,so that we can verify if your data have been captured in our system. 

ORDER

Q: What are the payment modes do you accept?
A: Currently we accept MasterCard, VISA and AMEX.

Q: When will my order be charged?
A: Your order will be charged immediately upon checkout and you will receive an email/SMS notification about your order being processed.

Q: Can I cancel my order because I order a wrong item/colour?
A: Unfortunately we do not accept any cancellation of orders once the order has been processed. However, for exchange of same products with different colour/shade, you may either email us at cs.sulwhasoo@sg.amorepacific.com or contact us via our Beauty e-Lounge WhatsApp number (+65 8907 0072) and provide your order number for us to check on the status. 

ATOME

Atome empowers a new generation of tech-savvy consumers by giving them smarter access to their aspirations. Atome is a new payment option available at Sulwhasoo Online. Atome allows Singaporean residents to buy now, and pay for your purchase later in 3 equal interest-free instalments, due monthly. Your bill will automatically be split into 3. The next 2 payments will be spread 30 days apart. No interest or hidden charges, ever.

 

Atome believes in the freedom to own your aspirations and passions in your own time.


• Set up an account almost instantly, and have payments automatically deducted from your linked card.

• Easily track and manage your monthly spending all through our mobile app. You’ll never miss a payment again!

• No interest charges or hidden fees

 

• Add items to your shopping bag and checkout as normal
• Select Atome as your payment method - you will be redirected to Atome’s site to proceed with payment.
• To enjoy further Atome discounts:
-- Download the Atome app.
-- Search “Sulwhasoo” and click “Go to store” to browse products.
-- Select Atome as payment method and tap “Place order”
-- You will be directed to Atome page.
-- Enjoy exclusive Atome vouchers and promotions when you pay with Atome - tap applicable voucher code and discount will be automatically applied
-- Check your bill amount and tap “Pay”.