Q: Do I need an account with Sulwhasoo to place an order?

You do not need to create an account; you may continue to purchase as a guest without registering as a member.

However, we would recommend creating an account to facilitate your future transactions and for easier accumulation of points.

Q: How do I change/reset my account password?

You can reset your password by selecting “Forgot your password” in the log in section.

Q: If I am an existing Sulwhasoo member but I am not able to log into the current membership page. Do I still need to create an account on Sulwhasoo E-Boutique?

You will not be required to create another account on the Sulwhasoo E-Boutique. Currently, our in-store membership has not been integrated with the online membership. Hence, you might not be able to log in.

If you wish to access your in-store membership account, you may log in here.


Q: Can I earn my membership points when I make my purchases on Sulwhasoo E-Boutique?

Purchase made on Sulwhasoo E-Boutique will be eligible for points accumulation. However, do take note that the points may take up to 3 working days to be credited into your account, if applicable.

Q: Can I enjoy my birthday privileges on Sulwhasoo E-Boutique?

Unfortunately, membership redemptions and privileges can only be enjoyed at selected Sulwhasoo Boutiques and/or Departmental Stores.

Products and Services

Q: There is a product that is available in Korea, but unavailable in Singapore. Why's that?

The availability of the products may vary according to regions due to the regions' export and custom policies, as well as shipping schedules.

Q:  Does Sulwhasoo offer Facial Treatments?

We offer 6 unique facial treatments which aims to stimulates your skin to energize each cell. Inspired by the flowers, leaves, trees, and forests of Korea, Sulwhasoo’s delicate and beautiful scents helps your body and mind to relax. Along with the Sulwhasoo technique, traditional Korean applicators are used which carries natural energy to enhance the efficacy of treatment

To find out more on our facial treatments and options, you may visit here.

If you would like to make a booking, you may visit the list of locations here and give the selected boutique a call with your preferred date and time.

Q: Can I purchase Facial Treatment gift voucher online?

The gift vouchers for our Facial Treatments is currently not available for online purchase. However, you may visit our Boutiques where you may purchase them over the counter.

You may refer here for the list of Boutique locations.

Q: How can I determine the most precise shade for myself?

For the most accurate shade match, we would recommend visiting our Boutiques for our friendly staff to assist you with the shade matching. You can locate the nearest Sulwhasoo Boutiques or Department Stores here.

Q: Are Sulwhasoo products safe to use during pregnancy?

All Sulwhasoo products are safe to use during pregnancy, but it is important to note that this information is not meant to substitute advice from a qualified medical practitioner. If you have any concerns related to your specific circumstances, we strongly advise consulting with your obstetrician for personalized guidance.

Online Orders

Q: Will I get a receipt for my online purchase?

For all orders placed on sg.sulwhasoo.com, you will receive an order confirmation via email.

Please note that the order confirmation and tracking email will be sent to the nominated email address entered at checkout. You may wish to forward it to the recipient if needed.

Q: Does Sulwhasoo Offer Product Samples?

Sulwhasoo E-Boutique offers complimentary samples with all online orders made on sg.sulwhasoo.com. Samples will be auto included in your purchase.

Q: When will my order be charged?

Your order will be charged immediately upon checkout, and you will receive an email/SMS notification about your order being processed. If you did not receive your order, please contact us with your order details

Q: What payment options are available?

Payment for purchases on sg.sulwhasoo.com, can be made using Visa or MasterCard or American Express or Atomepay.

Q: Am I able to cancel or modify my order?

Unfortunately, we are unable to modify or cancel your order once placed. We apologize for any inconvenience caused.


We offer complimentary door to door delivery to addresses within Singapore for orders above $150 made on sg.sulwhasoo.com. Order(s) will be shipped within 3-5 working days* after you receive the order confirmation email.

Q: What are the delivery options and shipping costs involved?

Your order(s) will be delivered by our courier partner, Ninja Van. For orders below $150, you will be required to pay a small shipping fee of $5 which will be reflected at the checkout page. Delivery will be complimentary upon a minimum purchase of $150.

Complimentary delivery service may be provided during selected occasions which will be stated on homepage.

Q: Do you offer international shipping?

Orders placed on the Sulwhasoo Singapore website can only be delivered within Singapore.

You may locate your nearest Sulwhasoo Boutiques or Department Stores by using the Sulwhasoo store locator.


Q: What should I do if my order is damaged in transit?

Currently, we only accept request(s) for damaged, faulty and/or incorrect items for order(s) placed on https://sg.sulwhasoo.com. We do not accept exchanges for purchases made online through https://sg.sulwhasoo.com. Samples and gifts with purchases are non-refundable, non-exchangeable.

Replacement item(s) may be offered by Sulwhasoo, subjected to assessment. Please contact us with your order details and an accompanying photo of the damaged item(s).

*Please note that this applies only to orders placed on sg.sulwhasoo.com. For purchases made through third-party retailers, we advise you to contact directly the place of purchase for assistance.

Q:  How can I refund or return my purchase?

Unfortunately, we are unable to accept nor process any refunds for products purchase on Sulwhasoo E-Boutique.