Refund Policy

Q: What should I do if my order is damaged in transit?

Currently, we only accept request(s) for damaged, faulty and/or incorrect items for order(s) placed on We do not accept exchanges for purchases made online through Samples and gifts with purchases are non-refundable, non-exchangeable.

Replacement item(s) may be offered by Sulwhasoo, subjected to assessment. Please contact us with your order details and an accompanying photo of the damaged item(s).

*Please note that this applies only to orders placed on For purchases made through third-party retailers, we advise you to contact directly the place of purchase for assistance.

Q:  How can I refund or return my purchase?

Unfortunately, we are unable to accept nor process any refunds for products purchase on Sulwhasoo E-Boutique